Michael: If you read a lot of reviews of Ford vehicles, you probably already know what I'm going to say. The fact is that MyFord Touch, Ford's infotainment system, is unacceptable in today's high-tech world. It's laggy, confusing and sometimes just flat-out does not work.
Here's an example: At one point during my time with the Edge, I received an incoming call from a friend. Eager to test out the call quality in the car, I hit the button to accept. Nothing happened. I tried again. Still nothing. Over and over I mashed the button until, eventually, the call went to voice mail.
Annoyed, but still determined, I selected the "redial" option which popped up in a dialog box upon the missed call. A nice feature, except that when I tried to use it to call my friend back, the Edge called someone about 4 places down on my call history list. After an awkward encounter with the parking garage I spoke with several days before, I gave up and just spoke with him when I got home.
Issues like this plague Ford's infotainment system and have even caused Jim Farley, Ford's VP of Marketing, to publicly promise that the system will be fixed in the near future. I sincerely hope that happens because the Edge is a great vehicle ... with one major flaw.
Autoblog: We still found ourselves staring at the center console in order to sift through the heating and ventilation controls, which are controlled through touch-screen "buttons." Call us cavemen, but we prefer actual buttons and knobs to switchgear that can't be easily discerned by touch. And when we used the steering wheel controls, we found ourselves gazing into the 4.2-inch screen on the right side of the gauge cluster trying to find the optimal settings. Not good, and a bit dangerous as well.
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