Main > Dealerships >   Pennsylvania >  Philadelphia >   Desimone Suzuki Auto Group
  • Address:
  • 11295 Roosevelt Blvd
  • PhiladelphiaPA 19154
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Listings in Ashburn, VA
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Great customer service from beginning til end! Highly recommended A
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After doing my homework and researching all of the features and prices on different Kia Sorento packages I was ready to shop around local dealers. I requested a price quote from two dealerships. Within minutes, I was contacted from Michelle at Kia on the boulevard. It was a Sunday morning, and she told me the store was closed but she just received my request on her cell phone so she wanted to reach out to me. We spent about 20 minutes on the phone and she answered all of my question (and I had a lot of questions). She set an appointment for me to come in Monday afternoon and test drive the 2013 Sorento EX. On Monday morning, I received a call from the other dealership (which I will not name because they did not get my business). They would not give me a price on the Sorento, telling me I needed to come in and test drive to make sure it was the "car" that fits all of my needs. I guess she didn't know the Sorento is not a car. When I again asked for the price, she told me she didn't know and will have to call me back. Three hours later, she called back with the basic starting price and asked "Are you going to come in?". I did not appreciate this attitude. I told her I would call back when I knew my schedule. She said ok, and hung up the phone. When I got to Kia on the blvd, I was greeted by a salesman named Mike. He was very nice. He asked which vehicle I had in mind and took me out to show me the selection they had. He explained all of the different options and prices. We took a test drive around the area then went back to fill out the credit application. I told him I wanted to go home and think about it. He did not pressure me at all. He just told me to give him a call when he was ready. Not the typical salesman I was expecting to have to deal with. I made up my mind I would be purchasing from Kia on the blvd. I called Mike, went back to sign the papers. I love my new Sorento and would definitely recommend Kia on the blvd to anyone interested in a Kia. Thanks

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