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Tearful Experience
chivelguy - 07/26/2012 Report This Comment

BUYERS BEWARE!!!!!! HORRID, DREADFUL, EXPERIENCE. I wish I could return my car. I was told the 2011 SIENNA LIMITED was IMMACULATE! FLAWLESS! "I should be charging you more that what you’re getting it for" is what I was told. I purchased the vehicle online. OMG it wasn’t even detailed. The inside stunk. There was trash on the floorboard and inside cup holders. It couldn’t have been vacuumed at all. Nothing was wiped down. I took out some amoral, leather cleaner and a rag and got alot of the stuff on my own? Why wasn’t this done before hand? Oh and why was there a RENTAL AGREEMENT RECIPET STILL In the glove box? seriously?? I had a woman’s entire address/phone ect in the glove box!!!!I called and received a 100 dollar credit to get the car detailed. Still pretty crappy. There were a couple tears in the leather, and some stains that I couldn’t get. Heck the floor mats, all but the front two, were just piled into the back of the trunk!!!! Seriously?? I had to get the oil changed at 2000 miles from when I got the vehicle! With synthetic should not it be 5000 or more?? Why would the light come on at 2000 miles ? Was the oil wasn’t even changed? I swear I purchased this vehicle online after coming back from a year in Afghanistan. I have had multiple tours and figured id buy a nice car for my wife. I almost cried at the shock of how crappy the car was. I mean for 30K plus vehicle you would think it would be tremendous or immaculate. I wouldn’t recommend a person to this dealer. I also learned a lesson not to buy car online. Sure there were about 25 pictures on there but still. Also why wasn’t I told that I was not getting a DVD remote to the DVD player in the car? I asked if everything was there and I was assured. I didn’t even get a manual for the car, and got that a couple weeks later after I called. I then read I was supposed to get one. What a horrible experience. I wish I could take back the car and change everything about the experience. I am stationed at Fort Gordon, GA and paid for someone to pick it up in Little Rock, AR. I swear again BUYER BEWARE!! If I could I would have returned the car. I honestly and selling this car as soon as my next tour is over. That’s how bad an experience this was/ and the condition of the car. I was had! This review is about 2 months old,as i purchased the car from North Point Toyota, Little Rock AK in Late May. V/R SSG Anderson Aaron J 132 ENG DET Ft Gordon, GA

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