Don Wessel Automotive

Honest

vvildcard1234 - 10/17/2010

I can't encourage you to consider Don Wessel Honda enough for your next car. From the beginning to end of the buying process, they were up-front and honest about everything. They didn't pressure my fiance (now wife) and worked hard to get us into the right car at a price we could afford. We ended up with a beautiful 2002 Acura MDX (used). It had higher miles, but they took extra care to make sure all the proper maintenance was done and it was all checked out. However, the unexpected happened and a few hundred miles after the purchase, the transmission started giving us fits. A few hundred more and the transmission light turned on. I called them, expecting resistance... but all I got was "Now we get to show you we mean what we say. Bring it in and we'll take care of it." My wife (we got married 2 days after buying it) and I were floored. What a relief that we didn't need to add this to an already stressful time for us. We dropped it off and they pulled up a loaner so we would have a car while it was in the shop. We explained we had to leave for our honeymoon that coming weekend (3 days away) and they said they'd do their best to get it done in time. Long story, short: The transmission was shot and they couldn't find a rebuilt one in town so they ordered a brand new one direct from Acura! It was overnighted to the dealership and installed by the end of the next day at absolutely no cost to us. We drove away with a BRAND NEW transmission (worth at least $2500, not including labor) without paying a single cent and in plenty of time to make our honeymoon! Don Wessel Honda is a class-act dealership that actually cares for their customers. Don't buy a car until you've at least paid them a visit... and if you do buy from them, rest assured the WILL take care of you the right way.