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  • 452 Lindon Pkwy
  • Lindon, UT 84042
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AVOID THEM!
scottsmith100000 - 05/18/2013 Report This Comment

AVOID THEM! They'll take your money and will milk every last penny from you for non-essential repairs! After bringing my pre-owned vehicle in (which was apparently certified when purchased, whatever that means) for a checkup after 6 months, I was told the crank seal, oil pan, and tires needed replacement, which would bring the bill to roughly $1,100 in parts alone! 1K! What an absolute joke. Why would you sell a vehicle that should have at least had the crank seal repaired? I had to reschedule my appointment today and was transferred 5 times for a RESCHEDULE. Every time I was transferred I had to explain myself and they were completely out of the loop of what was going on. Not only that but they were talking over me every single time I tried to explain myself! Eventually I was hung up on by the girl in service when I asked for someone to call me back because I was not happy with the service they were providing. I was completely in shock. So I called back to ask for a manager and I was told a general manager would be calling me about this and someone in service did instead. At that point I was just getting completely exhausted as he was explaining why used cars needed maintinance. I asked him why the crank seal at least hadn't been spotted when it was first sold and he said it must have happened recently. Certified pre-owned? Yeah right. Oh, and during the transfer to the general manager he picked up the phone and was asking if I was still there and just hung up without calling me back. Talk about sweeping problems under the rug. DON'T TRUST THESE GUYS! MURDOCK HYUNDAI WILL TAKE YOUR MONEY FASTER than providing service and will make excuses when confronted. Just be forewarned!

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